As online visitors we’ve all got used to a friendly customer service agent popping up on the bottom right of our screens. From the point of view of the online visitor, live chat is really convenient and time-saving. From the company’s point of view, it’s a great customer service tool as you are able to deal with enquiries in real time.
Sanphire clients can now benefit from having the Tawk system installed on their website. You can set it to run 24/7 (only a good idea if you have staff there 24/7!) or, as on the Ridgeway website, have it operational during business hours.
Please contact us if you’d like to know more.